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TERMS & CONDITIONS

By accessing this website (“Site”), you are agreeing to the following Terms and Conditions (“Terms”). If you do not agree with these Terms, you may not access the Site.

The Site is operated by Kaos E-Cigs (“Kaos,” “us”, or “we”). We are a company incorporated in Shenzhen, China, and our principal place of business is located at 10th Floor Junfeng Business Building A B5-1 ChongQing Rd. Fuyong Baoan District Shenzhen, China.

We reserve the right to make changes to the Terms at any time. Changes will not affect orders already completed, unless required by law. Violation of these Terms will result in revoked access and/or a permanent ban from the Site. Accessing the site after a change was made constitutes that you agree to these changes, regardless of whether or not you reviewed them.

Shipping Standards

All orders will be processed within 48 hours of the purchase, regardless of shipping time. Shipping times and handling do not correlate. Orders will be processed based on when they were received and inventory availability. Shipping times begin when you receive a confirmation that your order has “Shipped”. In the case that multiple products are ordered, we will combine individual packages together so they arrive at the same time; however, when that is not possible, we will ship products individually based on availability. Therefore, you may not be receiving all the products you ordered in the initial confirmation, but will receive additional shipment confirmations as products are released from our warehouse.

You, the customer, are responsible for accurately filling out your shipping information. Incorrect addresses may result in delays, or even cancellations of orders. If you need to update your address, please send us an e-mail immediately so we can process the information before order been shipped.

Packages will either be processed through USPS or FedEx. We offer international shipping; however, we will not be responsible if your package is rejected through customs. Please check your country’s customs regulations before ordering.

Currently, these countries restrict/ban electronic cigarettes through customs:

 

Restricted

Australia Canada Denmark Finland
Japan Hong Kong Hungary Iran
New Zealand Norway South Africa Sweden
Switzerland

Banned

Argentina Austria Belgium Brazil
Brunei Colombia Egypt Indonesia
Jordan Malaysia Mexico Oman
Panama Singapore Taiwan Tajikistan
Thailand Turkey United Arab Emirates Uruguay
Venezuela


*Please note this list is subject to frequent changes, and our list may not be up to date.

 

Copyright

You acknowledge that the Site contains information, data, software, photos, videos, graphics, and other material that are protected by copyrights and trademarks. Copyright is owned and licensed by Kaos E-Cigs. All material on this Site are protected under the U.S. and international copyright laws, and may not be copied, reproduced, altered, distributed, displayed, transmitted, or published without prior written permission from Kaos E-Cigs.

Warranty

For all warranty and replacement issues, please contact service@kaosecigs.com. Kaos will not be responsible for normal wear and tear, damages, and defects caused by user manipulation. Replacements and exchanges must be submitted within 90 days of purchase date with a copy of original receipt. It is up to our discretion whether a product has met the criteria for warranty. Products that do not meet our criteria may be refused.

Returns

If you would like to return a product for a full refund please contact service@kaosecigs.com. To receive a refund, the product must be in NEW condition (unopened, untampered, and unused). All refunds/returns requests must be submitted within 14 days of purchase date with a copy of your receipt. Refunds are subject to our, Kaos, approval and may be rejected if certain criteria aren’t met.